The Information We Collect
When you use our site, we receive and collect certain information. The information
that we receive and collect depends on what you do when you visit VIACK's website
(viack.com).
Automatically Collected Information.
Some information is automatically received and sometimes collected from you when
you visit the viack.com site. This information may include some or all of the following
items: the name of the domain and host from which you access the Internet, including
the Internet protocol (IP) address of the computer you are using and the IP address
of your Internet Service Provider; the type and version of Internet browser software
you use and your operating system; the date and time you access our site; the length
of your visit; the specific pages, images, video or forms that you access while
visiting the site; the Internet address of the website from which you linked directly
to our site, and if applicable, the search engine that referred you and any search
strings or phrases that you entered into the search engine to find this site; and
demographic information concerning the country of origin of your computer and the
language(s) used by it. We use this information to monitor the usage of our site,
assess its performance, ensure technological compatibility with your computer, and
understand the relative importance of the information provided on our site. We also
use this data to conduct statistical analyses on visitors' usage patterns and other
aggregated data. Also, when we send e-mails to you, we
may be able to identify information about your e-mail
account, such as whether you can read graphic-rich HTML e-mails.
Information Collected via Cookies.
We use cookies to enhance the website experience of viack.com. "Cookies" are small
files or records that we place on your computer's hard drive to collect information
about your activities on viack.com. The information captured makes it possible for
us (i) to speed navigation, and provide you with custom-tailored content; (ii) to
authenticate you for use of the My Account section; (iii) to remember information
you gave to us so you don't have to reenter it each time you visit viack.com; (iv)
to monitor the effectiveness of certain marketing e-mail
campaigns; (v) to ensure proper navigation through the product registration process
and (vi) to monitor total number of visitors and pages viewed.
Most people do not know that cookies are being placed on their computers when they
visit the viack.com or most websites because browsers are typically set to accept
cookies. You can choose to have your browser warn you every time a cookie is being
sent to you or you can turn off cookie placements. If you refuse cookies, you can
still browse viack.com. However, you must have cookies enabled on your system to
be able to log on to the My Account section or purchase from the VIACK website.
To enable cookies, you must make a simple adjustment to your browser settings. If
you need assistance, please call Client Services at 1.866.265.8060. Also, by not
using cookies, your overall Internet browsing experience will be adversely affected.
Information Collected Using Pixel Tags or Clear GIFs.
To help us understand the effectiveness of certain marketing efforts, viack.com
may use "message format" and "message open" sensing technologies. Both technologies
require the use of pixel tags or clear GIFs (also called web beacons). The "message
format" sensing technology allows us to recognize whether you have enabled your
e-mail program to receive HTML e-mails;
if so, this information is then associated with your e-mail
address so that subsequent messages can be sent to you in HTML format. The "message
open" sensing technology allows us to recognize whether you have opened our e-mail message. We can only detect this if you have enabled
your e-mail program to receive HTML e-mails.
Additionally pixel tags or clear GIFs may be used to monitor the success of specific
marketing campaigns and track the successful completion and submission of web forms.
Information You Actively Submit to viack.com.
For most of the browsing services we provide, we neither require nor collect "Client
Information". Client Information is information that could personally identify you,
for example, your name, e-mail address, physical address,
phone number, job description and or other information that can be used to identify
or contact you. You can browse the viack.com site and take as much time as you want
to review our services without having to submit such Client Information.
When you want to engage in any of the following activities on our website, we do
need you to actively submit Client Information: (i) download our software, (ii)
create a client profile; (iii) create a job applicant profile; (iv) apply online
for employment; (v) send us an e-mail request for training;
(vi) obtain a demonstration of our software; (vii) request that a VIACK sales representative
contact you about our software; (viii) update client information, (ix) request to
become a VIACK partner , (x) access white papers or other documents, or (xi) otherwise
communicate with VIACK by e-mail through our site.
You are not restricted to online requests, so you may be able to obtain the information,
product or services you are requesting offline without providing any Client Information
through the website. See the applicable web page and forms for more details and
any available alternatives. In lieu of entering information online, you may call
us at 1.866.265.8060. If you provide Client Information online, then by doing so,
you are expressly authorizing VIACK to use and disclose your Client Information
for the purpose(s) for which you have provided it.
Creating a Client Profile.
When downloading any of our software or otherwise setting up a client account with
VIACK, we ask you to create a Client Profile containing Client Information. You
must also create a username, password and a password hint. When you want to access
the My Account section of the website, or change your stored Client Information,
we authorize your access by verifying your account through your specific username
and password. We do not have access to passwords for ANY of our clients. Passwords
must be maintained by each individual client for their complete security and privacy.
Creating a Job Applicant Profile.
If you wish to apply for employment with VIACK, we ask that you create an Applicant
Profile containing certain Client Information. You must also create a username and
password in order to access your profile and information pertaining to your application.
When you create an Applicant Profile, VIACK will send a confirmation
e-mail message to the e-mail address that you
provide.
Sensitive Information.
VIACK does not require or request that you provide us with "sensitive information"
(e.g., information on racial or ethnic origin, political or religious beliefs, trade
union membership, medical or health data, sexual preferences) for any purpose. However,
if at any time we become aware that you have provided us with sensitive information,
and believe that we have a need to disclose such sensitive information, we would
request and receive your express permission (you would be given the right to opt
in) before disclosing the sensitive information to a third party or using it for
a purpose other than its original purpose or the purpose subsequently authorized
by you.
Personal Information about Children.
Because the VIACK website is targeted for use by business professionals, we do not
market to or create special areas for use by children. Accordingly, we do not collect
age identifying information nor do we knowingly collect any personal information
from children under the age of 13 years. However, we hereby advise all visitors
to our site under the age of 13 not to disclose or provide any personally identifiable
information on our site. In the event that we discover that a child under the age
of 13 has provided personally identifiable information to us, in accordance with
the Children's Online Privacy Protect Act (see the Federal Trade Commission's website
at http://www.ftc.gov/kidzprivacy
for more information about this Act), we will delete the child's personally identifiable
information from our files to the extent technologically possible.
Communicating with VIACK by e-mail.
When you send an e-mail to VIACK, we will share your correspondence,
including any Client Information provided in the e-mail,
with employees, representatives, resellers or agents most capable of addressing
your particular correspondence. We will retain your communication until we have
done our very best to provide you with a complete and satisfactory response and
may subsequently retain your communication for our records. We will not use or disclose
your e-mail address or other Client Information contained
in your correspondence for any purposes other than those for which you have provided
them without first obtaining your permission.
All comments, feedback, suggestions, ideas, and other submissions disclosed, submitted,
or offered to VIACK in connection with your use of this website (collectively "Comments")
will become and remain the property of VIACK. Unless otherwise prohibited by law,
you agree that VIACK may use or disclose Comments in any manner, without restriction
and without compensation to you.
How We Use and Share Personal Client Information
VIACK may use the Client Information you provide on this website in the following
ways:
- To process, complete or otherwise act upon or respond to your request or reason
for submitting that information;
- To register and/or verify you in connection with a service or feature that you are
attempting to access or obtain;
- To communicate with you about your request or reason for submitting that information;
- To provide additional information to you about VIACK and its services that we believe
may interest you if you have affirmatively chosen to receive such information;
- To study and analyze the use of the information and features available on our website;
and
- To assist, when necessary, in protecting our rights or property, enforcing the provisions
of our Privacy Statement and Terms of Use, preventing harm to you or others, and/or
otherwise complying with an applicable law.
Our view on disclosing Client Information is simple. We do not sell Client Information
to third parties. And unless we first obtain your permission for some other purpose,
we share your personally identifiable information with third parties only under
the limited circumstances stated below:
- Bonded mail houses and recruitment firms may receive your name, mailing address
and e-mail address to effect delivery of direct and/or
e-mail marketing campaigns if you have opted to receive
such campaigns.
- VIACK has entered into contractual agreements with resellers and agents within and
outside the United States. VIACK will disclose Client Information to its resellers
and/or agents for the purpose of delivering customer service.
- If you apply for a job online, VIACK may use your Client Information to conduct
a background check to determine your suitability for employment with VIACK. In conducting
these checks, we may disclose Client Information to credit reporting agencies, private
investigators or other companies whose business includes background investigations
on potential employees, governmental agents and agencies, your prior employers and
any personal references that you may provide to VIACK. Any such disclosures will
be made solely for the purpose of confirming the information you have provided to
VIACK in the course of applying for employment and determining your suitability
and qualifications for the position for which you have applied.
- Client Information is subject to disclosure in response to judicial or other governmental
subpoenas, warrants, demands and court orders served on VIACK in accordance with
their terms.
- Client Information is subject to disclosure to protect our rights or property, to
enforce the provisions of our Privacy and Security Policy or Terms of Use, to prevent
harm to you or others, and/or to otherwise comply with an applicable law.
- Client Information may be disclosed and transferred if VIACK or its business is
sold or offered for sale to another company or person(s), if a petition for relief
under the United States Bankruptcy Laws is filed by or against VIACK, or if VIACK
becomes subject to an order of appointment of a trustee or receiver.
With respect to the personally identifiable information that you provide to VIACK
on this site, we will not use or disclose your personally identifiable information
for a purpose incompatible with the purpose(s) for which it was originally provided
or subsequently authorized by you. If we believe that we have a reasonable need
to use your personally identifiable information for another purpose, we will first
seek your permission before doing so.
As stated above, we may use the services of third parties to assist us in connection
with services you request. As a result, any such third parties will have access
to your personally identifiable information but are prohibited from using it for
any purpose other than to provide the requested services and are required to adhere
to the principles of Notice and Choice described in this Privacy Statement and Security
Policy. Please be aware that, while we require any such third parties to adhere
to the Notice and Choice principles, VIACK cannot and does not guarantee or otherwise
ensure their compliance.